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Terms and Conditions

Thank you for visiting Psychic Sisters.

Set out below, are our Terms and Conditions.

Psychic Sisters makes no representation in the respect of the accuracy and quality of information and does not have control over the content of any reading. We cannot accept responsibility for the relevancy or accuracy of the content given, implied or expressed as to the suitability of the content for any purpose.

We require a minimum of 48 hours notice to change or cancel your appointment, failure to do this will result in loss of payment.

Psychic Sisters provide guidance & advice which will help you on your own judgement or decisions concerning situations and or questions you have posed for yourselves. We have a very high ethical standards, all readings are treated with the stricter of confidence & you must be over 17 years old.

Psychic Sisters has the right to cancel your appointment outside our 24 hours cancellation policy if we feel fit to do so & a full refund will be given.

Our consultant readers work on a self-employed, sub-contracted basis. Readers are all tested and we believe them to be the best readers available to us at Psychic Sisters.
We do not assume and hereby disclaim any liability, loss or damages caused by any information, suggestion or advice provided, of whatever nature.

Customer Services for readings 0nly  please contact +44 (0) 20 73183263

Please be aware that readings are for guidance purposes only!

Jayne Wallace Limited owns and operates this website (“Our Site”) and is committed to providing an excellent service to all of our customers. Before booking a reading, teaching workshops or purchasing any items from our store, we would ask you to please read fully our terms & conditions. By using the site you agree to the terms & conditions, notices and guidelines contained in these terms & conditions and all modifications hereto.
Users of Our Site should occasionally check for any changes to these terms & conditions. Your continued use of Our Site following any changes signifies your acceptance to those changes.
The terms & conditions shall be governed by and interpreted in accordance with the laws of England and any disputes arising in connection with these terms & conditions shall be the subject to the exclusive jurisdiction of the English courts.
Whilst access to Our Site is permitted and encouraged on a temporary basis, we reserve the right to withdraw or vary the services we provide without notice. We will not be liable for any reason if Our Site is unavailable at any time or for any length of time. This may involve restricting access to some parts of Our Site to users.
The Services provided on Our Site include one-to-one and telephone readings, teaching workshops and purchasing items from our online store. You must be over 18 to use these services and when calling for a telephone reading you must be the bill payer or have the bill payer’s permission.

To achieve best results from a personal reading or telephone reading with Jayne Wallace & her Psychic Sisters we would recommend you read through our Terms & Conditions prior to the reading. We want you to enjoy the experience of your reading with Psychic Sisters, however, if you are unhappy or not satisfied with your reading within the first 5 minutes please tell the Reader that you are not connecting. We will offer you a full refund immediately and your credit card booking fee will be refunded within 30 days of your appointment.
If you are on medication or abusing drugs or alcohol or suffering from mental illness, your mental and emotional clarity could also affect the clarity of the reading and in such circumstances we do not recommend that you have a reading. Your statutory rights are not affected.
Whilst all readings are given in good faith some information may represent an opinion or judgement. We cannot guarantee the accuracy of the information given during the reading or from information within Our Site. Under current English Law we are obliged to advise you that all readings are carried out for entertainment and experimental purposes only.
Whilst reference may be made during a reading to a medical condition, Jayne Wallace & Psychic Sisters, Jayne Wallace or any affiliates do not provide medical advice, counseling or other professional services or advice and shall not be held liable or responsible to any person or entity for any loss or damage caused, or alleged to have been caused, directly or indirectly, by or from any guidance given during a reading, on Our Site or in any related publications.
If you have any medical conditions that you are concerned with, we recommend that you seek professional medical advice. Any reference made during a reading to a medical condition is not a substitute to treatment by the medical profession.

To order products or services from Our Site simply follow the instructions. Payments by all major credit and debit cards are accepted. Most orders are delivered within 1 to 10 days. If there is a delay in delivery we will contact you and give you the opportunity to cancel or modify your order.
If you are using any of our body products for the first time it is recommended that you do a patch test before use. Dab a small amount of the cream or oil on the pulse of your wrist or the crook of your elbow. Leave the area unwashed for 24-48 hours and watch for any signs of an allergic reaction. Typical signs will include redness, a rash, itchiness, pain, flaking etc. If any of these signs present themselves, cease using the product immediately and see your health professional to discuss the reaction. If you have no reaction, continue to use the product as it is likely that the product is good for your skin type. However, always be vigilant for any signs of an allergic reaction.

It is your responsibility to return the items to us and we recommend recorded delivery or Royal Mail tracked 24 0r 48 hr.  We cannot be held responsible for loss or damage to goods whilst they are being returned. should you need to return an item please email the manager from the address on your invoice, along with reason for return. please note not all items can be returned for hygeine reasons & we will only accept returned items if unused,unopened & in origonal packaging with invoice /packing list. We do not refund postage on returned items. Any postage costs associated with the return is to be covered by the buyer. returns should be made within 7 working days.  Any refunds will be made to the card that was used in the original purchase. 
 If the product returned is not in a fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount. This does not affect your statutory rights. please note our mystery boxes are not returnable, due to the nature of the box the items chosen are the sole choice of psychic sisters, none of the items can be exchanged , returned or refunded.
If a package is returned to us after 2 failed delivery attempts, or returned due to an incorrect or incomplete address, tel number or incorrect email or refused at delivery, you will be refunded only the amount of the order, less shipping costs, which will include the full cost of the item being returned to us, which will be higher than our shipping costs  as we subsidise our delivery costs but do not subsidise our return costs. please see incorrect address below for further information

 Items is not returnable or exchangeable if: the item is not returned within 12 days of actual shipment, or if the item is not in its original condition, is damaged or missing parts for reasons not due to our error.
When returning goods please include the delivery/packing list & email invoice with the goods. 
Please ensure the goods are properly packed to prevent damage as we cannot be held responsible for loss or damage to goods whilst they are being returned. Include a note stating the reason for the return

For any orders that have not been delivered, please contact our customer service manager on the above address stating your order number, date of order and postcode. Idealy this must be done within 14 days but no longer than 30 days from date of order to allow us to contact our carrier. We will then require aditional time to allow the carrier to investigate the issue before responding back to you


for orders shipped to the wrong address due to a customer inputting the incorrect address ,email or contact number. We are not responsible if your order gets delivered to the wrong adresss &/or you can not be notified or updated by the courior service and/or returned to sender (us) (as some or all of the items may be destroyed right after they come back to the manufacture's warehouse.) please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address and information. 


Please send all returns to:

Psychic Sisters LTD
unit 16A. Hobbs cross business centre. Hobbs cross road, Theydon garnon. Epping. Esssex. CM167NY

On receipt of the goods and following inspection, we will either refund your payment or replace the goods depending upon your request (subject to the terms of our returns policy as stated above).

Customer Services contact

You agree to indemnify, defend and hold harmless The Company, its employees, officers, directors, affiliates, consultants, agents and all other individuals and organisations providing services on behalf of The Company from any and all third party claims, liability, damages and/or costs, including, but not limited to, legal fees arising from (a) your use of any part of Our Site, Site Material, products or related services or any information posted by you on Our Site; (b) your use of any Submitted Materials, products or services offered by third-parties through Our Site, including, without limitation and damage to any software or hardware as a result of any viruses; (c) your download and/or use of any of the software available for download through any part of Our Site; (d) the suspension or termination of your Membership as provided in this Agreement; or (e) your alleged breach of this Agreement.

The trademarks, logos and service marks (collectively, the “Trademarks”) displayed on Our Site are the Trademarks of the Company and other parties. All rights reserved. Nothing contained in Our Site should be construed as granting by implication, estoppel or otherwise, any licence or right to use any Trademark displayed on Our Site. Any other trademarks appearing on Our Site which are not the property of the Company are the property of the respective owners.

As a user of Our Site you agree that you will provide true, accurate, current and complete information about yourself as requested by the registration process and that you will update the information as necessary to maintain its accuracy. You agree that you will use Our Site for lawful purposes only and that you will not use the facilities to conduct or perpetrate prohibited conduct. If you violate any of these conditions the Company has the right to suspend or terminate your account.

Code of Conduct for posting comments in the online discussion spaces, blogs, forum pages and workspaces on Our Site In using Our Site you agree not to:

        Restrict or inhibit any other user from using and enjoying Our Site and services;
        Transmit any unlawful, fraudulent, threatening, abusive, libellous, defamatory, obscene or otherwise objectionable or harmful information or materials, or any information or materials that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability or otherwise violate any law;
        Transmit any information or software that contains a virus, worm, Trojan horse or other harmful or disruptive component;
        Transmit materials in violation of another party’s intellectual property rights;
        Use Our Site for any commercial or unlawful purposes; or
        Modify, adapt, sub-licence, translate, sell, reverse engineer, decompile or disassemble any portion of Our Site.

You acknowledge and agree that, by sending Jayne Wallace or the Company your questions or comments, whether in writing or by email, you grant to Jayne Wallace and the Company at no cost a perpetual, irrevocable, non-exclusive, world-wide right and licence to link to, use, reproduce, transmit, modify, adapt, publish, display, distribute, translate and sub-licence such material and/or to incorporate it in other works in any form, media or technology. By submitting content to Jayne Wallace or the Company, you represent and warrant that you have the authority to grant such rights to the Company and that the content you submit will not violate any right of any third party, including but not limited to copyright, trademark and privacy rights.

By accepting this Agreement, you expressly consent to our use of your personal information.

If any of these Terms and Conditions should be deemed invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Terms and Conditions shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
Our Site is owned and operated by Psychic Sisters
Selfridges. 400 Oxford Street. London. W1A 1AB UK For further information about the Company or Our Site please visit

Contact us +44 (0) 20 73183263

For any information on our products or issues regarding your orders please only use the email below as this is the only department dealing with customer sevice isues relating to orders and /or products 


Copyright© Jayne Wallace Limited Psychic Sisters. All rights reserved.

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